Need Help? Let’s Sort It Out.
Visitor information and assistance for your Antelope Canyon experience.
How We Help
Find information about choosing a canyon, preparing for your visit and understanding your tour’s requirements. For a reservation already made with an operator, use the contact details on your confirmation.
Website booking requests require team review. Card authorization is not a confirmed reservation; payments in the preview use test mode.
Managing Your Booking
- Booking confirmation: check your inbox and spam folder for the operator’s email.
- Date changes: check your ticket terms and contact the provider listed on your confirmation.
- Group bookings: review the selected tour’s traveler limits before planning a group visit.
- Accessibility: Upper, Lower and Canyon X have different walking conditions. Check the tour requirements before choosing.
You can visit Manage Booking for booking lookup information.
Cancellations and Refunds
Every tour has its own cancellation policy, shown on the tour page and at checkout. Most tours can be cancelled up to 24 hours before the scheduled tour with Ticket Assurance, or up to 48 hours in advance without it; Lower Prime and Trained Guide tours need 4 days notice, Upper Prime and Canyon X need 5 days, and Upper Entry needs 6 days. Slot canyons can close for safety reasons, including flash-flood risk.
See our Cancellation & Refund Policy for more information.
Contact Information
For an existing confirmed booking, contact the operator or provider named on your confirmation. A dedicated website support contact has not yet been configured.
Frequently Asked Questions
Do I need a guide?
Yes. Antelope Canyon is on Navajo Nation land and can only be visited with an authorized guide.
What should I bring?
Closed-toe shoes, water, sun protection and your booking confirmation. Check bag and camera rules on your confirmation before arriving.
Which canyon is easiest to walk?
Upper Antelope Canyon is mostly level. Lower Antelope Canyon has steep stairs and ladders. Canyon X has a sandy uphill return.
What about time zones?
Page, Arizona does not observe daylight saving time, but parts of the Navajo Nation do. Always follow the time on your confirmation.
What if the weather is bad?
Slot canyons may close due to flash-flood risk. The operator will contact you if your tour is affected.